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Privacy & Security

policy

🔒 Updated Apr 19, 2024

Privacy & Security

Introduction

Privacy, security, and your personal data are no laughing matter… but that doesn’t mean we can’t have a little fun while discussing this very important topic!

This policy aims to explain how your data is collected, used, shared, transferred, and stored so your mind and heart can rest assured that whatever you share here is safe and treated respectfully. (It’s also very booooring. Sorry about that. I’ve tried to sprinkle in some fun to make it at least tolerably readable.)

If you have any questions or concerns, please contact me.

You are not being tracked on this website.
We do not have any Google or Facebook tracking cookies installed. ∞actualinfinity has never, and will never, upload or share your data to Facebook (or any other social platform) for any reason.

Collection & Use

Personal Information

Personal information is any identifying information about you, such as your:

  • Name
  • Address
  • Phone number
  • Email address
  • Etc.

Browsing the actualinfinity site doesn’t require you to provide any information. Contacting us will likely require some personal contact details so we can assist you. Completing any forms is your explicit authorization for us to store that info indefinitely (unless you request deletion or updates).

If you don’t wish to share personal information, we likely won’t be able to provide service or respond to queries. Info you provide may be added to past records to serve you better.

What personal info is collected?

It varies based on how you interact with us. The key thing is – no personal info is ever collected that you don’t proactively and voluntarily share. If we need it, we’ll ask clearly. Examples of personal info that may be collected:

  • Name
  • Mailing address
  • Phone number
  • Email address
  • Credit card info
  • Birthdate
  • actualinfinity username/password
  • Photo
  • Website
  • Other contact info or preferences
How your personal info is used

Personal info is stored in our internal systems (email, secure WordPress database, ConvertKit marketing system, PayPal, Square) to identify you, understand how you want to interact with us, and provide requested services like programs, community, and coaching.

We may use your info to create, develop, and offer valuable services or marketing, with you personally in mind. (Thanks in advance for being so awesome!) Your info will be used to communicate with you – emails, notices, updates, cards, small gifts like cookies or chocolates. (Probably not a new computer though… gotta pay my own bills, yo!)

Personal info may also be used for internal business analysis and managing promotions or contests.

Non-Personal Information – Collection & Use

Non-personal info doesn’t directly identify you, like your:

  • Occupation
  • Zip code
  • Area code
  • IP address
  • City
  • Time zone
  • Device type

We do NOT use services like Google Analytics, Facebook Pixel, or unnecessary cookies to understand user behavior, patterns, or website effectiveness in order to track you for advertising or selling purposes. No thanks.

If non-personal info gets connected to personal info, it will all be treated as personal for as long as it’s combined.

Your personal information and privacy is respected and secure.

All the information you ever wanted to know

About Cookies 🍪

Cookies are delicious, especially chocolate chip. Feel free to send me a box, homemade or store-bought. I’ll happily eat ’em all!

Unfortunately, this section isn’t just about the yummy kind. Website cookies are bits of tracking code stored on your device when you visit sites. It’s very common. You might be surprised how helpful they can be.

About this cookie policy

This policy explains what cookies are, how we use them, what types we use (functional & necessary only), and how you can control your cookie preferences.

You can change or withdraw consent at any time. You can learn more about who we are, how to contact us, and how we process personal data on this page.

Your consent applies to ∞actualinfinity.com.

What are cookies?

Cookies are small text files stored on your device to make your web experience more efficient. We can store cookies that are strictly necessary for site operation. For all other cookies, we need your permission.

This site uses ONLY two types of cookies:

  1. Necessary: Enable basic functions like navigation and secure area access. Required for the site to work properly. Do not collect personal data.
  2. Functional: Help with non-essential site functions like embedding videos or social media content sharing.
How do we use cookies?

First-party cookies (mostly necessary) enable basic site functions without collecting personal data.

Third-party cookies help keep services secure, communication open, improve user experience, and speed up future interactions. No personal data is collected.

What cookies do we use?

Here is a report from Cookieserve.com that lists how many cookies we are using.   

Chart from a cookie scan summary for actualinfinity.com showing a total of 4 necessary cookies detected on a wordpress platform, with no analytics, functional, performance, or other cookies found.Here is the current list of cookies used on actualinfinity.com:

Screenshot of a cookie consent management table listing cookie names, domain, description, duration, and type for a website.

You’ll notice that the longest any cookie is stored on your computer is for 1 hour.  Most only last while you’re on the page.  Nothing is “following” you and watching what you do on other sites.

And, one of the four cookies is simply there to make sure you can see emojis.  🤣

On other ∞actualinfinity pages, you might see some “ck” cookies from ConvertKit for email sign-up forms and landing pages. (No data transfer if you don’t fill out forms.)

Some cookies are from CloudFlare (used by ConvertKit and our web host) whose business is online security and privacy.

Please note, embedded YouTube videos may use additional cookies to track views, clicks, watch time, etc. See YouTube’s Privacy Policy for details. I try to use “no-cookie” embed URLs when possible.

Are your trusted websites actually trustworthy?

Check if sites you trust are walking their talk by searching their URL on CookieServe. You may be surprised to find some “heart-centered” businesses benefiting from the same practices they speak against. Painful hypocrisy. Here’s an example:

Bar graph labeled "cookie scan summary for [blurred text]" displaying total cookies detected at 17, categorized by type: necessary (5), functional (0), performance (1), and other (1).

Wow!

I encourage you to review privacy policies closely. Some claim to protect your info while admitting to uploading it to Facebook and others (who definitely use it for marketing). Don’t believe your info is not being given to Mark Zukerberg and others.  

The details of how your private data is used reveals the true heart and character of who you’re doing business with. If you ever find me acting out of integrity, please let me know so I can fix it and make amends. I’ve worked hard to untangle from invasive, unethical practices and welcome feedback.

Also, check “last updated” dates on privacy pages. If it’s been years, how much are they really prioritizing your data privacy?

How can I control cookie preferences?

Most sites now ask you to agree to cookies. You won’t see that annoying pop-up here because we only use essential cookies and you retain device control.

To broadly opt-out of online ad tracking:

US: http://optout.aboutads.info or http://preferences-mgr.truste.com/
EU/UK: http://www.youronlinechoices.eu

Other potentially helpful links (I don’t control, endorse or guarantee these):

The details of how your private data is used reveals the true heart and character of who you're doing business with.

Put quite simply...

We Don't Share Your Information

There’s not much more to say. actualinfinity does not distribute, sell or share your personal info with others for any reason. Not even for a gajillion bucks.

We use third-party service providers to help run the business (ConvertKit, PayPal, Acuity, Notion, etc.). Your info is only used to operate the business, communicate with you, and enhance your experience. Never shared with others to solicit you. Ever.

When I say I don’t share your info, I mean it. I don’t upload your name and email to Facebook while claiming otherwise. Hypocrisy and integrity matter to me. If they matter to you too, we’re in good company.

You are not being tracked on this website.
We do not have any Google or Facebook tracking cookies installed. ∞actualinfinity has never, and will never, upload or share your data to Facebook (or any other social platform) for any reason.

How we handle

Security & Protection

It’s crucial that your personal info is securely transmitted, stored and protected at all times. I may not fully grasp the technical details of 256-bit encryption or salted hashes, but I’m told it’s bad-ass ninja-level security. Details below.

The actualinfinity site uses up to 256-bit SSL encryption on data you send us. Emails from our domains (actualinfinity.com) are cryptographically signed with DKIM and originate from our published SPF record IP address, so you know it’s really from us.

All tech storing your info uses encrypted passwords (including cloud/external backups). Computers are physically secured with cable locks and safes. No paper records are kept.

Tech is auto-updated with latest security within 30 days of release.

All access passwords are 12-character random strings, stored using 1Password’s AES-256 bit encryption with PBKDF2 SHA-256 and salted hashes, plus two-factor auth. Even if devices are stolen, your data stays secure. Passwords are never stored in breach-prone ways.

Third-party partners use similar security measures and comply with all legal regulations. See their policies:

Info you allow us to use as a testimonial/case study may include name, photo, city, website. You control your info usage elsewhere.

We may retain your info indefinitely unless you request removal (excluding legally/financially essential data). Just ask and we’ll take care of it. Contact us.

Your info is secure and protected.

It's important that

You Retain Control

Here’s a little something to entertain you while you read the rest of this page.

You’re welcome. 🤣🤣🤣

It’s your data. You decide if, how, and when it’s used. You have the right to:

  • Be informed what info is stored and why
  • Request a copy of all stored info
  • Correct info to ensure accuracy

Please keep your contact info and preferences updated with us. You can:

  • Click “update preferences” or “unsubscribe” at the bottom of our emails
  • Let us know your preferred contact method and we’ll honor it
  • Use the email footer link to update contact info anytime

If you want your data erased, just request it. We’ll confirm completion within 30 days.

Not happy with how your data is handled and/or not satisfied with my response to your inquiry? If I’m mishandling your info, please let me know and file a complaint with the FTC (US) or ICO (UK/Europe).

"I'll never give you up, let you down, or hurt you, yo!" - Rick Astley

All around the world

International Data Transfers & Considerations

∞actualinfinity is based in the United States of America but we work with people from all over this beautiful planet. That means sometimes your personal data may be transferred to, stored, or processed in countries other than your own, such as the United States, where our main service providers are located.

Whenever we transfer your data internationally, we make sure the recipients are GDPR compliant and uphold the same high standards of privacy and security detailed in this policy. We also lean on Standard Contractual Clauses and other approved data transfer mechanisms to keep your information safe on its travels. 🌍✈️

For our European friends, ∞actualinfinity is the “controller” of your data under GDPR. That means we determine the purposes and means of processing your personal information. As outlined in this policy, we only collect what you choose to share and use it to serve you to the best of our abilities, always respecting your rights and privacy.

If you’re curious about the specific cross-border data flows or have any questions, just give me a shout. I’m happy to chat about it!

When your data travels internationally, it always travels in First Class.

The online word is changing

How We Use Artificial Intelligence (AI)

At ∞actualinfinity, we’re always looking for innovative ways to serve you better. That’s why we sometimes use artificial intelligence (AI) to enhance our coaching services, online community (The Village), and improve your experience.

Specifically, we record most of our coaching sessions and transcribe the calls using OpenAI’s Whisper model – but don’t worry, this is done securely on our local computer, not in the cloud. We then use Anthropic’s Latest LLM Claude, an AI assistant, to summarize the transcript and extract key insights that can help us provide better guidance and support.

Rest assured, all AI interactions are done in a way that prioritizes your privacy:

I do not share your full name or other directly identifying info with the AI models. Recordings and transcripts are stored securely and never published or shared with third parties without your express consent.

Summaries are only used internally to improve our services to you.

You can opt out of having your sessions recorded or used with AI at any time. 

Personally, I believe this use of AI allows me to be more attentive and responsive as a part of your support team. 

However, we deeply respect your privacy and are fully committed to using these tools ethically and transparently to enhance the loving transmission coming through – not to replace it.

If you have any questions or concerns about our AI practices, please don’t hesitate to reach out. I’m always happy to discuss this exciting frontier and make sure you’re 100% comfortable with how we’re using technology to support you.

I believe AI can be incredibly supportive when used as support for sincere, heart-based work, not as a substitute.

what happens when I send you off to

Third-Party Links

I love providing resources on other sites. I mean, have you seen some of the amazing resources out there? But here’s the thing – when you click on a link to leave ∞actualinfinity, you’re entering a whole new world with its own privacy rules.

While I only link to sites I trust and think you’ll find valuable, I can’t control what they do with your data once you’re there. So, make sure to read their privacy policies and terms of service to understand how they operate.

In short, my privacy policy only applies to ∞actualinfinity. Once you venture beyond, it’s up to you to stay informed and protect your data. But don’t worry – you’re a smart cookie. You’ve got this! 

I never link to anything I know is harmful, but I also don't usually endorse sites I link to. If I actually endorse another site, I will say so clearly. All other links are to be clicked at your own discretion and risk.

this site isn't for kids (or baby goats)

Children's Privacy

Listen, I love kids. They’re curious, creative, and way cooler than most adults. But ∞actualinfinity is not designed for children under 13 (or 16 in some areas). It’s just not their scene. 

If you’re a parent or guardian and discover that your child has provided us with personal information without your consent, please contact me right away. I’ll delete that data faster than you can say “privacy please!”

I’m committed to protecting children’s online privacy and complying with laws like COPPA (Children’s Online Privacy Protection Act). So, if you’re a kid, thanks for stopping by – but maybe go play outside or read a book instead? Just a suggestion. 📚

This site is for grown-up business, and that's all I'm gonna speak on it.

May it never happen... but if it does...

Breach Notification

I sure hope this never happens, but in the event of a confirmed data breach that compromises your personal information, I promise to tell you about it promptly and transparently.

I’ll notify you by email (if I have your contact info) or by placing a prominent notice on the site. I’ll explain what happened, what data was involved, and what I’m doing to fix the problem and prevent future incidents.

Of course, I’m taking every precaution to avoid a breach in the first place – it’s a top priority for me – and, for the record, it has never happened on my site. But in the unlikely event that something slips through the cracks, you can count on me to keep you informed and supported every step of the way.

If you suspect any unauthorized access to your data, please contact me immediately. We’ll work together to keep your information safe and sound. 🔒

This page should be updated consistently

Changes to this Policy

As Bob Dylan once said, “The times they are a-changin'” – and so might this Privacy & Security Policy. As ∞actualinfinity grows and evolves, I may need to update this page to reflect new practices or legal requirements.

And as technology changes, this policy should reflect that.  (Are other sites you use reflecting security changes in their policies?  They should.  If not, your data is at risk.)

But don’t worry – I won’t make any changes sneakily. If I make material modifications (the big, important stuff), you’ll know because of the big date at the very top of this page, letting you know it was adjusted.

The date at the top of the policy will always indicate when it was last updated, so you can easily track any changes over time. I don’t recommend submitting any personal data to a site that hasn’t been updated in the last 12 months.  (I saw a site today that hasn’t been updated since 2018!  OMG… who knows where your information is being leaked to if they’re not paying any attention! yikes!)

I encourage you to review this policy periodically so you stay informed about how I’m protecting your data. If you ever have questions about an update, just ask!

Are you still here? You haven't stopped reading yet? If you've made it this far... I wish you more love, not less - all-ways.💜™
Now... go do something else, eh? Seriously. Go for a walk outside. 🥰